Fraud, spam, hacking, attacks, account abuse and illegal content. You must also follow the law, including data-protection law, and the rules of the websites you access.

Are resellers responsible for their customers?

Yes. Resellers answer for their customers' use. See the reseller program.

What happens if I break the policy?

Breaking the rules can lead to suspension or closure without refund. Read the Terms of Service and Refund Policy for how accounts are handled.

Acceptable Use Policy: What You May Do With Proxies

In short

Use Nefo for lawful work, such as market research, price and ad monitoring, SEO, testing and brand protection.
No fraud, spam, hacking, attacks, account abuse or illegal content.
Follow the law, including data-protection law, and the rules of the websites you access.
Resellers answer for their customers.
Breaking these rules can lead to suspension or closure without refund.

These documents cover every Nefo product

Proxies

IP addresses

Servers

1. What Nefo is for

Legitimate uses include market and price research, ad verification, SEO and search-result monitoring, testing websites and apps from different locations, brand protection, managing your own accounts, security research on systems you are authorised to test, and lawful collection of publicly available data.

2. Prohibited activities

You may not use the Service, or let anyone use it, for:

Spam or unsolicited bulk messages of any kind, including email, SMS, comments and direct messages.
Credential stuffing, brute-force attacks, account takeover or any attempt to access systems, accounts or data without authorisation.
Payment fraud, carding, or using stolen cards, accounts or identities.
Phishing, credential theft, impersonation, scams or social engineering.
Creating, spreading or controlling malware, ransomware, botnets or command-and-control servers.
Denial-of-service attacks or any traffic meant to overload or disrupt a service.
Scanning, probing or attacking our infrastructure, gateways or other customers' ports.
Collecting or processing personal data without a lawful basis, or accessing content behind a login you are not entitled to use.
Infringing copyright or other rights, including distributing pirated content.
Child sexual abuse material, or any content or activity that exploits minors.
Harassment, stalking, doxxing or threats.
Creating fake accounts at scale, or coordinated inauthentic behaviour such as fake reviews, votes or engagement.
Evading law enforcement, sanctions, or a ban placed on you by a platform or by us.
Getting around our metering, limits or daily data allowances, or reselling access outside our reseller program.
Anything illegal where you are, where the target is, or where the traffic leaves our network.

3. Residential and mobile IPs

Residential and mobile IPs belong to real households and phones. Do not send traffic that could harm the people behind them, such as activity likely to get an IP blacklisted, mass account registration, abuse of SMS or phone verification, or sending email.

4. Dedicated IPs: static, ISP and IP Vault

A static datacenter IP, a static residential ISP IP or an IP Vault IP is assigned to you alone, so everything sent from it is traced to your account. Keep its reputation clean: if an IP is blacklisted or reported because of your traffic, we may withdraw it and are not obliged to replace it.

5. Servers

You manage your VPS or dedicated server and are responsible for everything that runs on it and for keeping it secure and up to date. Servers run in third-party data centres whose own acceptable-use rules also apply; these commonly forbid open mail relays and outgoing spam, open proxies, cryptocurrency mining and hosting phishing or malware. A compromised server that attacks others may be isolated without notice.

6. Resellers and sub-accounts

If you resell Nefo or give sub-accounts to others, you are responsible for their use as if it were your own. Pass this policy on to your customers, act promptly on the abuse reports we forward to you, and tell us who is behind an account when we ask in an abuse case.

7. Your responsibilities

You are responsible for making sure your use complies with the law, the terms of the websites and services you access, and data-protection rules. When in doubt about a use case, ask us before you start.

8. Enforcement

We watch overall usage for signs of abuse and investigate every report. Depending on how serious a breach is, we may warn you, block specific targets, limit traffic, suspend the account while we review it, or close it. A suspension or closure for a breach of this policy is not refunded, including any unused bandwidth, balance or rental. We may report illegal activity to the authorities and cooperate with lawful requests.

9. Reporting abuse

Report abuse to [email protected]. Include the IP address, the date and time with time zone, and what happened; logs help. We review every report.

Questions about these documents? Write to [email protected]. To report abuse, write to [email protected].

Frequently asked questions

Lawful work such as market research, price and ad monitoring, SEO, testing and brand protection. See the use cases for examples.

Nefo Acceptable Use Policy