Does proxy bandwidth expire under the terms?

Rotating residential, datacenter and mobile bandwidth is prepaid and never expires. Mobile ports, static and ISP IPs and servers are rentals that end when their term ends.

How does payment and renewal work?

Everything is prepaid, from a payment or from your account balance. Automatic renewals are paid from your balance, or from the card that paid for the rental.

Which other policies apply?

Use must follow the Acceptable Use Policy and the law, and refunds follow the Refund Policy. The Privacy Policy explains how personal data is handled.

Terms of Service: Accounts, Billing and Rentals

In short

You need an account, accurate details and to be at least 18.
Rotating residential, datacenter and mobile bandwidth is prepaid and never expires. Mobile ports, static and ISP IPs and servers are rentals that end when their term ends.
Everything is prepaid, from a payment or from your account balance. Automatic renewals are paid from your balance, or from the card that paid for the rental.
Use must follow the Acceptable Use Policy and the law. We suspend accounts that break it.
Refunds follow the Refund Policy: unused rotating residential and datacenter bandwidth, within 7 days of purchase.

These documents cover every Nefo product

Proxies

IP addresses

Servers

1. Who we are and what these Terms cover

com, the customer dashboard, our REST APIs, the browser extension and apps, and all products we sell (together, the "Service").

The Acceptable Use Policy, the Privacy Policy and the Refund Policy form part of these Terms. If you accept these Terms on behalf of a company, you confirm you may bind it, and "you" means that company.

2. Your account

You must be at least 18 and give accurate details, including a working email address that you confirm. Keep your password, API keys and proxy credentials secret; we recommend turning on two-factor authentication. You are responsible for everything done under your account, including by your API keys, sub-accounts and anyone you share credentials with.

We may refuse an account or an order, for example where we see signs of fraud or of a previously suspended user.

3. Our products

Each product works as described on its page and in your dashboard at the time you buy, including its locations, limits and price. In outline:

Rotating residential proxies: bandwidth bought in advance in gigabytes (GB). It never expires and is used up by the traffic you send.
Rotating datacenter proxies: bandwidth bought in advance in GB, kept as a separate balance. It never expires.
Rotating mobile proxies: bandwidth bought in advance in GB, kept as a separate balance. It never expires and is used up by the traffic you send.
Mobile Proxy by the Day (4G/5G): a port rented for a fixed term, from 2 hours to 30 days. The term starts when the port is provisioned and runs continuously, whether or not you use it. Each plan has its own daily data allowance and connection limit.
Static datacenter IPs and static residential ISP IPs: a dedicated IP rented for a fixed period. When the period ends without renewal, the IP returns to the pool and cannot be recovered. Each static residential ISP IP includes 100 GB of traffic for every 30 days of the rental (25 GB on a 7-day rental) and up to 100 simultaneous connections; past that, its speed and connections are reduced until it is renewed.
IP Vault: specific residential IPs held for a one-time price per IP. Each IP adds a data allowance to your shared vault pool, and more bandwidth can be bought. A residential IP stays online only while the device behind it does; IPs with no traffic for 15 days move to a bin, from which you can restore them.
Cloud VPS, Mini VPS and dedicated servers: servers rented for a fixed term (for example monthly or yearly).
Hourly VPS: a server billed every hour from your account balance. When your balance cannot pay the next hour, the server and all its data are deleted, without a grace period.
APIs (where offered): billed per call from your account balance.
Browser extension and apps: free tools to use the proxies you have bought.

4. Prices and payment

Prices are in US dollars (USD) and everything is prepaid. Each purchase is paid up front. The only charge we make without a new order from you is the automatic renewal of a rental, described in section 6, which may be paid with the card you bought it with. We never charge a PayPal account again without a new order from you. You can pay by PayPal (including card payments through PayPal), by cryptocurrency, by Binance Pay, or from your account balance, depending on what checkout offers for your order; where checkout offers card payment by Stripe, your card is processed by Stripe. Card and PayPal payments may carry a processing surcharge, which is shown before you pay, and some methods have order limits.

An order is delivered once its payment is confirmed: bandwidth is credited and ports, IPs and servers are set up in your dashboard, as the Refund and Cancellation Policy describes. We may hold an order for a manual check, for example when the payer does not match the account, and cancel it if the check fails. Loyalty discounts and discount codes apply as shown at checkout. We may change prices at any time; a change never affects an order you have already paid for.

You are responsible for any taxes that apply to you.

5. Account balance

Your account balance is prepaid credit in US dollars. You can top it up and spend it on any product, including renewals, automatic top-ups and hourly servers. It does not expire and earns no interest. It is not cash and cannot be withdrawn, refunded or transferred to another account, except where the Refund Policy or the law says otherwise.

6. Rental terms, renewals and expiry

Rentals (mobile ports, static and ISP IPs, VPS, Mini VPS and dedicated servers) end at the end of their term unless you renew them. You can renew by hand. Static and ISP IPs renew automatically: renewal is on from delivery. Servers offer automatic renewal that you can switch on. You can switch renewal off or on at any time in your dashboard; switching it off stops the next renewal. A renewal is paid from your account balance, from three days before the rental ends. When you paid for a rental by card, we keep that card to renew it: if your balance is short, we charge the card the difference (at least US$1) into your balance and renew from it. We email you before a renewal and after every card charge, and you can remove the saved card at any time in Billing. Mobile ports bought for 3 days or longer also renew automatically from delivery, 12 hours before they end, for the length you choose (3 days or longer), paid the same way; shorter ones do not renew automatically. We send reminders before a rental ends, but renewing on time is your responsibility.

When a rental ends, what it held is released: an IP goes back to the pool, and a server is deleted with its data. Keep your own backups of anything on a server. A dedicated server may not be renewable if its hardware is no longer available from the data centre.

Changing a mobile port's country, state or carrier, rotating its IP and automatic recovery are free and do not extend or restart the term.

7. Sub-accounts, resellers and affiliates

Sub-accounts you create use bandwidth billed to you, and you are responsible for how they are used. Resellers are approved individually, trade on the price agreed with us, and are responsible for their own customers as set out in the Acceptable Use Policy.

Affiliate commissions are earned on the terms shown on the affiliate program page when the referred order is paid. We do not pay commission on self-referrals, on orders that are refunded or charged back, or where we find fraud, and we may reverse commission already credited in those cases.

8. Acceptable use

You must use the Service lawfully, in line with the Acceptable Use Policy and the terms of the websites and services you access. We may block specific targets, limit traffic, or suspend or close an account that breaches it, and a breach may mean no refund, as the Refund Policy explains.

9. How the Service is provided

Our proxies run over residential, mobile and datacenter networks that we reach through upstream partners, and our servers run in third-party data centres. Individual IPs, locations and carriers come and go, speeds vary, and a location in stock today may not be tomorrow. We work to keep the Service available and may carry out maintenance, change how it is built, or retire a product, giving notice when we reasonably can.

The Service is provided "as is" and "as available". To the extent the law allows, we give no warranty that it will be uninterrupted, error-free, or suitable for any particular purpose, or that any website will accept traffic from it.

10. Suspension and closure

You can stop using the Service at any time. We may suspend or close your account, or any product on it, if you breach these Terms or the Acceptable Use Policy, if a payment is reversed or disputed, if we are required to by law, or to protect the Service, our partners or other users. Where it is safe and lawful, we tell you why.

11. Liability

To the extent the law allows, our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim, and we are not liable for indirect or consequential loss, such as lost profit, lost data or lost business. Nothing in these Terms limits liability that cannot be limited by law.

You agree to cover our losses and costs arising from claims by third parties about your use of the Service in breach of these Terms or the law.

12. Our software and content

The website, dashboard, APIs, extension, apps and their content belong to us or our licensors. We give you a personal, non-exclusive right to use them with the Service while your account is in good standing. Do not copy, resell or reverse engineer them, except as the law allows or through our reseller program.

13. Law and disputes

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring a claim there. Please contact us first about any problem; most are solved quickly.

14. Changes to these Terms

We may update these Terms. We announce material changes on the website or by email before they take effect. If you keep using the Service after that, the new Terms apply; if you do not agree, you can stop using it.

15. Contact

Registered office: 182-184 High Street North # 21703, East Ham, London, E6 2JA, United Kingdom. com), or reach us by live chat or Telegram from our Contact page.

Questions about these documents? Write to [email protected]. To report abuse, write to [email protected].

Frequently asked questions

Anyone who creates an account or buys anything. You must be at least 18, give accurate details and keep your credentials secret. The terms are published in full above.

Nefo Terms of Service