What happened: from 13 to 15 October, more of your IP Vault addresses showed as offline than usual. The cause was a fault on our side, in the service that keeps your addresses connected, not the addresses themselves.
We fixed it on 15 October at 21:08 UTC, and the share of addresses online went back up straight away.
What this means for you
- Your IPs, bandwidth and settings are unchanged.
- An address can still go offline for a while and come back, as residential IPs do.
- If one you rely on stays offline, tap Free change IP on the My-IP tab to swap it for another one in the same state, free.
IP Vault holds a residential or mobile IP for you; unlike rotating proxies, you keep the same address instead of getting a new one on every request. If an address you depend on keeps dropping, message support in live chat and we will check it.
Sorry for the trouble.